Privacy Statement for Strata Real Estate Services

Privacy information

Strata Real Estate Service managers owners' corporation scheme, company title scheme or tenants in common scheme for persons with an interest in such schemes. Strata Real Estate Service in its capacity as managing scheme agent must collect, store and disclose personal information about you.

The collection, storage and use of personal information depends on the level of service you or your scheme have chosen to receive.

In its normal course of business and as require by law Strata Real Estate Service is the custodian of the schemes books and records. Your information in available to others via Strata Real Estate Service when authorised people inspect the schemes books and records.

As a client of Strata Real Estate Service your scheme has its own scheme website though Strata Manage IT.

Your schemes website

The Strata Manage IT website is designed to enable an owners' corporation scheme, company title scheme or tenants in common scheme and persons with an interest in such schemes to have a greater degree of control over the affairs of their scheme than has traditionally been the case. Strata Manage IT (and its related entities which includes associates) as the owner and operator of this website and in its capacity as managing scheme agent must collect, store and disclose personal information about you.

Users of Limited Access Site (free service)

If you are a limited access site user you are allowed access for free. As a limited access site user you will be able to opt-in and voluntarily disclose your personal information with other people and entities with an interest in your scheme through the Strata Manage IT website. The amount and type of personal information you provide and disclose is entirely up to you. Except for the personal information you have voluntarily provided, Strata Manage IT will not collect and disclose any personal information about you.

Users of Full Access Site (paid service)

If you are a full access site user your scheme has paid for your access. As a full access site user the scheme in which you have an interest has appointed Strata Manage IT or its related entities which includes associates to act as the scheme's managing agent (the scheme's agent). This means that certain laws impose a requirement on the scheme's agent to collect and in some circumstances disclose personal information about you.

For example, if you are the owner of a strata lot, all other owners of strata lots in your strata plan (and persons authorised by them, such as potential purchasers) are entitled by law to inspect the records of the owners' corporation. These records contain personal information about you, such as the details of the lot you own and your address. The scheme's agent is required by law to collect, maintain and in some circumstances disclose this personal information about you, if the scheme's agent does not collect, maintain and where required disclose this information about you, it will commit an offence.

Additionally, in order to properly perform managing agent services Strata Real Estate Services and Strata Manage IT (and its related entities which includes associates) may disclose personal information about you to tradespeople and other service providers to your scheme.

General privacy information

Strata Real Estate Service as the scheme's agent may collect personal information about you as managing agent and also to comply with Strata Real Estate Service legal obligations under certain laws.

You can contact Strata Real Estate Service (and its related entities which includes associates) by writing to P O Box 7069 Brookvale NSW 2100, by phoning 1300 997 905, by faxing 1300 997 906 or by emailing admin@stratares.com.au

Strata Manage IT and Strata Real Estate Service may collect personal information about you directly from you and from a variety of other sources including public registers.

Upon your request and except in certain prescribed circumstances, Strata Real Estate Service and Strata Manage IT will provide you access to the personal information it holds about you and permit you to request that any errors in that information be corrected. Generally, this information will be provided to you free of charge, however in certain circumstances the law may require that a proscribed fee be paid.

Your personal information will be used to provide management and ancillary services to owners' corporations, company title schemes or tenants in common schemes and persons interested in them and for a number of purposes connected with the business operations of Strata Manage IT and Strata Real Estate Service . Usually, this means that your personal information is disclosed to tradespeople, insurance companies, mail houses and other providers of services to Strata Manage IT, Strata Real Estate Service and the scheme.

In certain circumstances (such as where an information request is made in relation to a strata scheme) the law may force us to disclose personal information about you. If this is the case Strata Manage IT and Strata Real Estate Service will disclose your personal information in accordance with the law. This information may be disclosed through the Strata Manage IT website or directly from the schemes registered office or from Strata Real Estate Service.

Furthermore, Strata Manage IT may use your personal information to market its' services (and the services of its' related entities which includes associates) directly to you. You may opt out of receiving such marketing by contacting Strata Manage IT on 1300 997 905.

If you do not provide Strata Real Estate Service with your personal information, Strata Real Estate Service may be unable to effectively provide services to you or your scheme to which it or its' related entities which includes associates have been appointed or contracted to provide services. In some circumstances if you refuse to provide certain personal information, Strata Real Estate Service may be obliged to collect that information from other sources.

For a full set of the Terms and conditions relating to your Website which is operated by Strata Manage IT and its related entities which includes associates ("Strata Manage IT") please visit www.StrataManageIT.com